también hicimos el requerimiento en inglés y no ha servido para nada ya que ofrece o voucher online o “paper certificate”, que es lo mismo pero en papel (os adjunto su respuesta abajo). A día de hoy nos queda esperar a que AESA responda, aunque parece ser que siguen diciendo de Aeroflot que se rigen por la normativa rusa, no la Europea. ¿alguien ha decidido pasar el tema por alguna agencia de reclamación directamente?
Dear client ,
In accordance with the Decree of the Government of the Russian Federation No. 991 of 06.07.2020 http://publication.pravo.gov.ru/Document/View/0001202007070053 You are invited to issue an electronic voucher to pay for future flights on the website of PJSC Aeroflot at the link https://www.aeroflot.ru/feedback/questions/ticket/virtual_vouchers. You can find detailed rules for registration and use of electronic vouchers at the link https://www.aeroflot.ru/ru-ru/evoucher/regulation.
You also have the opportunity to receive compensation in the form of a paper certificate, which you can find at the link https://www.aeroflot.ru/ru-ru/news/61757. To issue a personal certificate, you can contact any office, representative office or branch of PJSC Aeroflot. The certificate can be obtained by any passenger on their own flight of PJSC Aeroflot, regardless of the place where the ticket was purchased.
If your transportation falls under the restrictions of the country of departure, destination or transfer (prohibition of entry, exit or transit, cancellation of visa-free entry or cancellation of previously issued visas) or Your flight is canceled, the payment of funds for the voucher will be calculated according to the rules of forced refund. In all other cases-according to the fare application rules.
You also have the option to issue a new ticket for any route/date at any fare before 31.12.2020 on account of an unused ticket. A one-time 15% discount from the current fare for a new flight is provided for cancelled flights. At the same time, for passengers with a ticket at the MAXIMUM fare, a one-time 25% discount from the current fare for a new flight is provided, regardless of the reasons for refusing transportation. Additionally, along with these discounts, a discount is applied for an accompanying child up to 12 years old. The discount is saved for subsequent voluntary reissues according to the rules of the applied tariff.
These conditions apply to air tickets for flights with unused sections of transportation with the following departure dates, regardless of the date of the first flight on the ticket:
from 18.02.2020 on routes that include flights to / from China (including Hong Kong),
from 05.03.2020 on routes that include flights to / from points abroad of the Russian Federation (MVL) other than China (including Hong Kong).
If you decide to reissue the ticket you will be able to double exchange without penalties and without taking into account the number of exchanges made earlier https://www.aeroflot.ru/ru-ru/news/61766.
Thank you for choosing our airline.